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My Number System

最終更新日:2020年12月15日

Multilingual Information on Individual Number (My Number)

Please refer to the following site link for multilingual information about the Individual Number (My Number) system.

Inquiries about the Individual Number (My Number) System

For assistance with inquiries about the Individual Number card (also called My Number card) or other inquiries related to the Individual Number (My Number) System, please call the number below. 24/7 emergency assistance with Individual Number (My Number) card loss or theft is also available.

Toll free call for inquiries about Individual Number (My Number)

Dial: 0120-95-0178
(Please be careful to dial the correct number)

  • Weekdays: 9:30 – 20:00
  • Weekends & National Holidays: 9:30 – 17:30 (closed year-end and New Year holidays)
Follow audio guidance and choose the menu matching your inquiry
Number Menu
#1 For inquiries about the Individual Number (My Number) card, (IC) electronic certificates, certificates of individual numbers (個人番号通知書 kojin-bango tsuchi-sho), or the notification card
#2 For inquiries about loss or theft of your Individual Number (My Number) card
#3 For inquiries about the Individual Number (My Number) system and corporate numbers
#4 For inquiries about Individual Number portal site (Mynaportal)
#5 For inquiries about the “My Number” Individual Number Card point system (Myna-point) economic revitalization strategy

Toll call numbers:

The above toll free dial is not accessible from some IP telephones. Therefore, please use the following toll call numbers:

Toll call numbers
Menu Toll number
For inquiries about the Individual Number (My Number) System, the Individual Number portal site (Mynaportal), and the My Number point system (myna-point) 050-3816-9405
To temporarily suspend your Individual Number (My Number) card, due to the loss or theft of your Individual Number (My Number) card, electronic certificate, certificate of individual number, or notification card 050-3818-1250

Multilingual numbers:

Inquiries in any of the five languages (English, Chinese, Korean, Spanish, and Portuguese) are available through the following phone numbers:

Multilingual service phone numbers
Menu Phone Number
For inquiries about the Individual Number (My Number) System and the Individual Number portal site (Mynaportal) 0120-0178-26
To temporarily suspend your Individual Number (My Number) card, due to the loss or theft of your Individual Number (My Number) card, electronic certificate, certificate of individual number, or notification card 0120-0178-27
For inquiries about the “My Number” Individual Number Card point system (Myna-point) economic revitalization strategy

0570-0100-76
(toll number)

お問い合わせ

総務課

〒770-8571 徳島県徳島市幸町2丁目5番地(本館6階)

電話番号:088-621-5021

ファクス:088-654-2116

担当課にメールを送る

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徳島市役所

〒770-8571 徳島県徳島市幸町2丁目5番地

電話:088-621-5111(代表) ファクス:088-654-2116

開庁時間:午前8時30分から午後5時まで(土曜・日曜・祝日・12月29日から翌年の1月3日までを除く)

注記:施設・部署によっては異なる場合があります。

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