Counters Offering Extended Hours

To make procedures at City Hall more convenient for citizens, Tokushima City offers extended services hours for certain procedures. These include moving notifications (for those moving into, out of, or within the city), the issuance of copies of residence records or full and/or partial copies of family registers, and procedures related to address changes or updates to the family register.
We hope that these extended hours will be helpful for those who may find it difficult to visit during regular weekdays due to work or other commitment.
(Note: Interpretation services are not available outside of the regular business hours.)

The 2nd and 4th Sunday of every month, from 8:30am to 12:00pm.

Due to an increase in address changes associated with job transfer and school enrollment, Tokushima City will open special temporary service counters on the last Sunday of March and the first Sunday of April.
March 29th, 2026 (Sun)　8:30AM - 5:00PM
April 5th, 2026 (Sun)　8:30AM - 5:00PM
The full Extended Hour Operations Guide can be seen at the link below

1F of the Main Building of Tokushima City Hall

On the day of your visit, you may use the parking lot on the east side of City Hall (by the JR railway). Please use either the Main Entrance or East entrance to enter the building.
Please note that vehicles displaying a parking permit are not allowed to park on the road running along the east side of City Hall (adjacent to the City Hall premises).

Please note that all other counters at City Hall will be closed on these days, so certain procedures cannot be completed. We appreciate your understanding.

The tax certificates that can be issued at the holiday service counter. However, if confirmation from the relevant department is required, the certificate cannot be issued.

• Residence tax income/taxation certificates
• Personal tax payment certificates

Other types of tax certificates, as well as requests made by third parties (such as requests for certificates of deceased individuals, requests by individuals from a different household without a power of attorney, non-cohabiting relatives without a power of attorney, or requests from professionals such as lawyers, judicial scriveners, and administrative scriveners), cannot be handled at the holiday counter.

Additionally, if confirmation from another municipal or related organization is required, we may not be able to process your request or complete the procedure on the day. Please contact the relevant department in advance to confirm the available services and the documents required for each procedure.
For inquiries regarding the services provided at the Counter for Mothers & Children, please contact the relevant department on weekdays between 8:30am and 5:00pm.

Identity verification is required for anyone submitting a notification of address change who comes in to report a change of address (moving in, out of, or within the city), filling a family register notification (such as for marriage, divorce by mutual agreement, or adoption), or requesting the issuance of various certificate.
Please present an acceptable form of identification, such as driver's license, passport, residence card, or My Number Card. If you do not present valid identification, we may not be able to process your request.

If you are unable to come in person and wish to have someone complete a change of address or request a certificate on your behalf, your proxy must present a power of attorney written by you, along with their own ID.
For more information, please contact the Resident Registration Division (088-621-5140; 088-621-5137; 088-621-5134).