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"Raku-raku Counter" Certificate Issuance Service

最終更新日:2021年9月29日

About the "Raku-raku Counter" Certificate Issuance Service

As of October 1, 2021, you will be able to apply digitally to receive certain certificates with your (plastic) "My Number" (individual number) Card through the "Raku-raku Counter" Certificate Issuance Service, instead of by writing a physical application form. In the case you don't understand the system, please bring your plastic My Number Card and feel free to ask a city employee for help. This service is the same as the one offered at major convenience stores (etc.) throughout Japan at multi-functional copy machines, so please feel free to utilize their systems as well.

Locations and Operating Hours

Location(s)

Counter 1 (Raku-raku corner) on the 1st floor of the Tokushima City Hall

Operating Hours

Weekdays: 8:30~17:00
Second and Fourth Sunday of each month: 8:30~12:00

  • (Note 1)

This service is unavailable during the year end/year beginning period (Dec. 29~Jan 3)

  • (Note 2)

If the case the system is undergoing maintenance, you will be unable to use the service. (Information about maintenance days will be posted on Tokushima City's official homepage, facebook, twitter, newsletters, and more.)


Who Can Use This Service

Those who hold a valid Tokushima City address/resident registration certificate and who also hold a plastic My Number Card.
In the case that you are applying for a family register certificate with full/individual records or supplementary family register certificate, your current as well as permanent address/resident registration certificate must be located in Tokushima City.

Note: You must have the plastic/digital-use My Number card with a 4 digit security code.

Certificates and Costs
Type of Certificate Costs Who's Certificate You Can Receive
Copy of a resident registration certificate 350yen Your own or a certificate for someone in your household
Seal registration card 350yen

Only your own (for a registered seal/inkan)

Supplementary family register certificate 350yen Your own or a certificate for someone on the same family register as you
Family register certificate with full/individual records 450yen Your own or a certificate for someone on the same family register as you

Note 1: You cannot receive an original of your resident registration certificate through this service.
Note 2: You cannot receive any tax certificates through this service.

How to Use This Service

Notes About Using This System

You cannot receive a refund nor return/exchange any certificate. Please confirm what kind of certificate and what information needs to be printed on it before you request it.
If you enter your security code incorrectly 3 times into the system, your account will be locked. If this happens, please go to Counter B of the My Number Counter on the 1st floor of the Tokushima City Hall to reset your security code.
You will have to wait a few days after applying for a My Number Card or completing a moving in procedure with the city before you can use this system.

お問い合わせ

総務課

〒770-8571 徳島県徳島市幸町2丁目5番地(本館6階)

電話番号:088-621-5021

ファクス:088-654-2116

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徳島市役所

〒770-8571 徳島県徳島市幸町2丁目5番地

電話:088-621-5111(代表) ファクス:088-654-2116

開庁時間:午前8時30分から午後5時まで(土曜・日曜・祝日・12月29日から翌年の1月3日までを除く)

注記:施設・部署によっては異なる場合があります。

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